Customer Service -
Monday-Thursday - 8:00am-6:30pm - 267-347-5009 or firstname.lastname@example.org
Friday- 8:00am-4:30pm - 267-347-5009 or email@example.com
Utility Emergency-After Hours - 215-721-3520
We appreciate your business! Whether you’re a new customer or returning customer to the Borough of Quakertown, we want to provide you with service as quickly and conveniently as possible.
Starting Services - Tenants
We can start service in your name as early as the next business day after completing a Tenant Utility Application. The application must be completed in full and signed by both the tenant and landlord. The completed application must be submitted along with a cop of your valid driver's license or state ID to start all services.
Starting Services - Owners
If you are purchasing a property in the Borough of Quakertown, you will need to fill out an Owner Utility Application prior to settlement. Failure to do so will result in disconnection of service and addition fees. Application should be submitted to Borough Hall along with a copy of a valid driver's license or state ID to start all services.
Starting June 1st, 2020, the security deposit will no longer be collected from tenants who wish to set up utility service in the Borough of Quakertown. Tenants will be responsible for the full termination balance due 30 days after the termination date. Tenants will go into collection status if they fail to pay the final termination balance.
Landlords will need to ensure they are taking precaution to ensure that a tenant is paying their utility bills on time and paying their final balance. Landlords have the option to sign up for duplicate billing for an annual charge of $15 per account. This service provides a duplicate copy of a tenant’s monthly statement to the landlord. In addition, a landlord can contact the Utility Billing department at 267-347-5009 between the hours of 8:00am – 6:30 pm Monday to Thursday and 8:00am – 4:30pm Friday to request a tenant’s account status.
In the coming months, security deposits on account will be refunded to the customer on a future utility bill, along with the respective interest.
Moving Out of Quakertown
If you plan to move, you have the responsibility to fill out the termination of utility services form and notify the Borough of Quakertown at least 7 days before your moving date to have service discontinued. If you fail to notify the Borough, you may have to pay for service at your old address even after you move. You are still responsible to pay any utility bill owed at your old address. It would be helpful to keep documentation that you notified the Borough, either by making a copy of the letter or email sent to the Borough. You also have the responsibility of giving the Borough access to your meter for a final reading and shutoff. If you do not provide access to your meter at the time you want your service disconnected, the Borough cannot finalize your account. Any utility overpayments and escrow balances will be returned within 30 days of the final read. If you are moving to another location in the Borough of Quakertown, you will need to complete a new utility application.
Selling Your Home
If you plan on selling your home in the Borough of Quakertown, you have the responsibility to submit a Utility Certification Form prior to your moving date. You also have the responsibility of giving the Borough access to your meter for a final reading and shutoff. The Borough cannot finalize your account if you do not provide access to your meter at the time you want your service discontinued. The Utility Certification Form must be completed and submitted seven (7) days prior to the settlement date. Any utility overpayments and escrow balances will be returned within 30 days of the final read.
If You’ll Be Away From Home
If you plan to be away from home for a long period of time, you have the responsibility to make arrangements for paying your bills and ensuring access to the utility meter. Remember, your utility service continues even while you are away and you will be billed during your absence. Your failure to make arrangements for payment of these bills could result in the disconnection of your service.